bk99's Privacy Policy
Your personal information matters greatly to us. This policy explains in detail how bk99 collects, stores, uses and protects your information.
Table of Contents
Introduction and Scope
bk99 is an online gaming and sports betting platform operated for Bengali-speaking users in Bangladesh. This privacy policy takes effect from the moment you use the bk99 website, register an account, or use any of our services.
This policy has been drawn up following data protection principles recognised in Bangladesh and internationally. Together with our Terms and Conditions, this privacy policy forms a complete legal framework that protects the interests of both us and you.
If anything in this policy is unclear to you after reading it, please contact our support team. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.
Information We Collect
bk99 collects only the information that is necessary. We always maintain transparency in how we collect information, and no additional data beyond what is needed is collected.
2.1 Registration and Identity Information
The information collected from you when creating an account:
- Full name
- Date of birth (for age verification)
- Mobile number
- Email address
- Password (stored in encrypted form)
2.2 Financial Transaction Information
When deposits and withdrawals are processed through bKash, Nagad, Rocket or Upay, the relevant mobile wallet number and transaction records are stored. For security reasons, we never ask for or store your full PIN or password.
2.3 Automatically Collected Information
When you visit the website, certain information is collected automatically:
- IP address and device type
- Browser name and version
- Time, date and duration of visit
- Which pages were visited
- Referral source (where you came from before entering the site)
2.4 Gaming Activity Information
Betting and gaming history, session length, bet amounts and win/loss records are stored in our system. This information is primarily used to ensure account security and responsible gaming practices.
Purpose of Using Information
bk99 uses your information only for specific purposes. A description of each purpose is given below:
3.1 Service Operation and Improvement
Your information is needed to manage your account, process transactions and keep the services you use running smoothly. Information is also used to identify and resolve technical problems on the platform.
3.2 Identity Verification and Fraud Prevention
Identity verification is carried out to ensure account security and prevent unauthorised access. Information is also used to detect suspicious activity and prevent financial fraud.
3.3 Providing Customer Support
Your account information is used to respond to your complaints or questions, assist you via live chat, and provide support by email.
3.4 Ensuring Responsible Gaming
As part of our Responsible Gaming policy, your gaming patterns are monitored. If signs of risky behaviour are detected on any account, supportive action is taken.
3.5 Sending Relevant Notifications and Information
Your contact information is used to send important notifications related to your account, transaction confirmations and security alerts.
Data Security Measures
bk99 has put in place a number of technical and administrative measures to protect your information:
6.1 Encryption
All information sent to and received from the website is encrypted using SSL (Secure Sockets Layer) technology. High-grade encryption methods are also used when storing passwords and sensitive financial information on the server.
6.2 Access Controls
Only employees who require access to your personal information as part of their work can access it. All employees are bound by confidentiality agreements and must undergo regular security training.
6.3 Security Monitoring
Servers and the network are kept under continuous monitoring. Automated alert systems are in place to detect suspicious activity and take prompt action.
6.4 Data Breach Procedures
In the event of an unexpected data breach, we will notify affected users as quickly as possible and take immediate steps to limit the damage.
Data Retention Period
bk99 retains your information only for as long as necessary. Retention practices differ by type of information:
- Active account information: for as long as the account remains active
- Closed account information: from the date of closure for as long as legally required
- Financial transaction records: as required by legal obligations
- Customer support records: for as long as needed to maintain service quality
Once the retention period has ended, information is securely deleted or anonymised.
Your Rights
You have the following rights regarding your personal information:
8.1 Right to Access Information
If you wish to know what information bk99 holds about you, please contact our support team. We will provide you with complete information within the specified timeframe.
8.2 Right to Correct Information
You have the right to correct any information in your account that is inaccurate. Many details can be updated directly from your account settings; in other cases, corrections will be made through the support team.
8.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, this request may be limited where legal obligations or ongoing disputes are involved.
8.4 Right to Object to Processing
You have the right to object to the processing of your information for specific purposes. Opting out of marketing communications is the simplest way to do this — it can be done directly from your account settings.
Protection of Minors
All bk99 services are for persons aged 21 or above only. If any minor attempts to create an account, we immediately close that account and delete the collected information without delay.
Age is verified at the time of registration. If it subsequently comes to our attention that an account holder was under 21 years of age, that account will be closed and all transactions cancelled.
If you suspect that someone you know is using our platform while underage, please inform our support team.
Changes to the Policy
bk99 may update this privacy policy from time to time to keep pace with changes in technology, services or legal requirements. If significant changes are made, registered users will be notified by email or through a site notification.
The date of each revision appears at the top of the page as "Last Updated". If you continue to use the service after any changes, it will be assumed that you have agreed to the revised policy.
If you have questions about any changes, you are advised to contact us before they take effect. You will find answers to common privacy-related questions in our FAQ section.
Contact
If you have any questions, comments or complaints about this privacy policy, please reach us through the following channels:
- Live Chat: Available 24/7 from any page on the site
- Email: [email protected]
Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day. We will do our best to respond to your questions as quickly as possible.
Want to know more?
Read bk99's Terms and Conditions and Responsible Gaming policy to learn more about us.